Get Answers to Common Queries
Family Coins are digital rewards which are awarded by merchants for loyalty.
Merchants award coins via sales, cash purchases, or holding incentives through the Merchant Portal.
Yes, coins may expire after 12 months of inactivity, with prior notice from the merchant.
Yes, we use encryption and comply with regulations to protect your data and coins.
Redeem coins for purchases, cash, or bonuses directly with participating merchants.
Merchants may withdraw coins for violations (e.g., fraud), with 30 days' notice provided.
No core fees for basic use, but optional cash redemption fees may apply.